Terms of Purchase
Last updated: October 30, 2026
Your contracting seller
The seller for purchases through Almovs is Shaanxi Zhiyuan Tenglian Technology Co., Ltd. These Terms cover product orders and should be read with our Shipping Policy, Return Policy, Privacy Policy and Terms of Service.
Orders and acceptance
Purchasers must have contractual capacity and be at least 18 or the legal age of majority in their jurisdiction. Review the description, selected options, quantities, delivery address and final charges before paying.
An automated receipt confirms that an order was received. Acceptance occurs when we send the dispatch confirmation. Taking payment earlier does not remove cancellation rights. Orders may be declined for legitimate stock, payment, delivery-area or fraud-prevention reasons, subject to law. If an order cannot be accepted or fulfilled, we notify you and refund amounts collected for the unfulfilled order, including its shipping fee and applicable tax.
Prices and payment
Prices are stated in U.S. dollars. Checkout displays available payment methods and the total for merchandise, discounts, shipping and applicable tax before payment. Standard delivery is US$3.99 below a discounted merchandise subtotal of US$39.00 and free at or above that threshold. We cover import duties and customs clearance charges for supported U.S. destinations. Your bank may impose separate fees under its agreement with you.
A material price or product error will be explained. You may agree to a correction or cancel for a full refund; we will not collect an increased price without consent.
Fulfillment and delivery
We deliver to the 48 contiguous U.S. states and Washington, D.C.; Alaska, Hawaii, U.S. territories, P.O. boxes and APO/FPO/DPO addresses are excluded. Goods ship from China. Processing takes 1–3 business days after payment confirmation; estimated transit is 7–12 business days after dispatch, for an estimated total of 8–15 business days. Business days exclude weekends and U.S. federal holidays. Expedited service is unavailable. Tracking is emailed after dispatch; the first scan may take 1–3 business days.
If dispatch is delayed beyond the stated processing period, we provide a revised date and offer cancellation with a full refund, obtaining delay consent as required by law. We investigate missing, delayed or damaged shipments, including delivered-but-not-received claims, and remain responsible for appropriate seller remedies.
Cancellation and order changes
Contact service@Almovs.com immediately with your order number. Orders can be cancelled or changed before dispatch without a cancellation fee. A cancellation results in a full refund including shipping and applicable tax. After dispatch, returns follow the Return Policy and address changes depend on carrier feasibility.
Returns and order remedies
Eligible returns may be requested within 30 calendar days after delivery and must be dispatched within 14 calendar days after approval. Change-of-mind returns require unused, unworn and unwashed goods with supplied tags, accessories and packaging. Restrictions for personalized goods, gift cards or opened sealed hygiene-sensitive products apply only when clearly disclosed before purchase. Regular sale items are not automatically excluded. These restrictions do not remove remedies for faulty or nonconforming goods.
Our return warehouse is in China. Support supplies its complete address after approval; the business address is not the returns address. Customers pay tracked international postage for change-of-mind returns. We cover necessary return costs for damaged, faulty, incorrect or materially misdescribed items and arrange a suitable replacement or refund without additional costs attributable to our error.
There is no restocking fee. Original paid standard shipping of US$3.99 is not refundable for change-of-mind returns unless required by law. Free-shipping orders are not retrospectively charged original shipping. Refunds for seller error include applicable shipping and tax in accordance with our Return Policy.
Refund processing
We inspect returned goods within 3 business days after receipt. Approved refunds are issued to the original payment method within 5 business days after approval; the provider may need another 5–10 business days to post the credit. These payment periods also apply to cancellations and approved refunds without a return. Mandatory shorter legal deadlines prevail.
Rights and disputes
These Terms preserve non-waivable consumer protections, lawful payment disputes and remedies for goods that fail to match their description. Chinese law governs, subject to mandatory U.S. federal and state protections. Please contact us for an informal resolution. Competent courts in Xi'an, Shaanxi, China may hear unresolved disputes except where mandatory law permits or requires another forum, including local consumer courts. No mandatory arbitration or unlawful waiver is imposed.
Policy versions
The terms applicable when your order is accepted govern that purchase, subject to lawful agreed changes and mandatory rights. Online support is available 24 hours a day, 7 days a week.
Company and contact details
Brand: Almovs
Legal company name: Shaanxi Zhiyuan Tenglian Technology Co., Ltd.
Business address: Room 2007, Building B1, Haijing International, 90 meters southeast of the intersection of Fengcheng 2nd Road and Wenjing Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China.
Email: service@Almovs.com
Telephone: +86 29-89128780
Customer service: Online support is available 24 hours a day, 7 days a week.