Return Policy

Last updated: October 30, 2026

Return period

You may request an eligible return within 30 calendar days after your order is delivered. Once approved, the return must be dispatched within 14 calendar days. A timely approved return does not have to arrive at our warehouse within the original 30-day request period.

Conditions and exceptions

For change-of-mind returns, goods must be unused, unworn and unwashed, and include the tags, accessories and packaging supplied. Provide an order number or other proof of purchase. Reasonable inspection does not remove rights protected by law.

Personalized or made-to-order goods, gift cards, and sealed hygiene-sensitive products with opened seals may be excluded from change-of-mind returns only if the exclusion was clearly explained before purchase. Ordinary discounted items remain eligible. These exceptions do not limit remedies for defects, damage, incorrect goods or material differences from the description.

Starting a return

Email service@Almovs.com with your order number, the item and your reason for returning it. Include photographs when relevant. Our online customer service is available 24/7. After approval, we supply the full return address and packing instructions. Keep proof of dispatch and use a tracked service. Contact us if you already sent goods without instructions so we can help trace them; approval procedures do not override statutory rights.

Return destination

Our return warehouse is in China. International return postage may be substantial, so obtain a carrier quote beforehand. Our company business address is not the returns warehouse. Do not use it, or a parcel's sender address, unless our support team specifically directs you to do so.

Postage and refund amounts

For change-of-mind returns, you are responsible for tracked postage to China and applicable return shipment charges. We refund the amount paid for eligible returned goods and the corresponding refundable tax. Original standard shipping of US$3.99, if paid, is not refunded unless applicable law requires otherwise. No restocking fee applies. We do not deduct an original shipping charge from an order that qualified for free shipping, including after a partial return.

For faulty, damaged, incorrect or materially misdescribed goods, we cover necessary return costs and arrange an appropriate replacement or refund. Contact us before paying postage so we can provide a prepaid option or agree reimbursement of reasonable tracked shipping. A full refund caused by our error includes original shipping and applicable tax. For partially affected orders, related charges are refunded as applicable law requires.

Problems with your order

Tell us promptly when you discover damage, a missing item or another problem. Photos and packaging can help, but an arbitrary short reporting period will not remove mandatory rights. We assess each issue and arrange a suitable refund, replacement or repair where appropriate. Some claims can be resolved without a warehouse return.

Refund timing

We assess returns within 3 business days of receipt and communicate the decision. If a return is declined, we explain why and outline next steps. Approved refunds are submitted to the original payment method within 5 business days after approval. Payment providers may take another 5–10 business days to display the credit. The same timing applies to approved refunds that do not require a return. A shorter mandatory legal deadline takes precedence.

Exchanges and cancellations

For a different item chosen for personal preference, return the original purchase and place a new order. Support handles replacements for faulty or incorrect goods directly without additional charges attributable to our error. Orders may be cancelled before dispatch without a cancellation fee, with a full refund including shipping and applicable tax. After dispatch, use the return procedure.

Company and contact details

Brand: Almovs

Legal company name: Shaanxi Zhiyuan Tenglian Technology Co., Ltd.

Business address: Room 2007, Building B1, Haijing International, 90 meters southeast of the intersection of Fengcheng 2nd Road and Wenjing Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China.

Email: service@Almovs.com

Telephone: +86 29-89128780

Customer service: Online support is available 24 hours a day, 7 days a week.