Shipping Policy
Last updated: October 30, 2026
Delivery area and origin
Almovs accepts delivery orders for the 48 contiguous U.S. states and Washington, D.C. We currently exclude Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses and destinations outside this service area. Orders are fulfilled in China and travel internationally.
Estimated schedule
Processing after payment confirmation: 1–3 business days.
Standard transit after dispatch: approximately 7–12 business days.
Estimated total from payment confirmation: 8–15 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Our 24/7 online support availability does not change warehouse or carrier business days. Expedited shipping is not currently available. Any separate production schedule must be disclosed before purchase.
Arrival estimates can be affected by customs checks, weather and carrier interruptions. If dispatch cannot take place within the processing period, we will explain the delay, provide a revised dispatch estimate and offer cancellation for a full refund. We obtain consent to delays when required by law.
Rates and taxes
For a merchandise subtotal below US$39.00 after discounts, standard shipping is US$3.99. A subtotal of US$39.00 or more qualifies for free standard shipping. Tax and shipping do not count toward that threshold. All amounts are in U.S. dollars. Shipping charges and applicable sales tax appear before payment.
We cover import duties and customs clearance charges for supported destinations. If a carrier requests an unexpected import payment, contact us before paying so we can resolve it.
Dispatch notifications
We email tracking details after shipment. Allow 1–3 business days for the first carrier scan. When an order is divided into multiple parcels, we provide the relevant tracking details and do not add shipping charges beyond those agreed at checkout.
Delivery problems
Contact service@Almovs.com if tracking remains unchanged for 7 business days, the estimated delivery window has passed, a package arrives damaged, or tracking says delivered but the parcel cannot be located. We work with the carrier to investigate and arrange an appropriate replacement or refund for loss or delivery failure not caused by you. A delivery scan alone does not automatically defeat a missing-parcel claim, and handing a parcel to a carrier does not end our seller responsibilities.
Address corrections and returned parcels
Check delivery details before ordering. Contact us immediately for a correction or cancellation before dispatch. Carrier changes after dispatch depend on availability and cannot be guaranteed. For returned parcels caused by an incorrect address or failure to collect, we explain redelivery or refund options and any documented carrier costs before seeking your agreement. Costs arising from our error are ours to bear.
Returns after delivery
Our Return Policy allows eligible requests within 30 calendar days after delivery and requires dispatch within 14 calendar days after approval. Returns are sent to China using the address supplied by support. Consult that policy for costs, exceptions and refund timing. Online shipping support is available 24 hours a day, 7 days a week.
Company and contact details
Brand: Almovs
Legal company name: Shaanxi Zhiyuan Tenglian Technology Co., Ltd.
Business address: Room 2007, Building B1, Haijing International, 90 meters southeast of the intersection of Fengcheng 2nd Road and Wenjing Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China.
Email: service@Almovs.com
Telephone: +86 29-89128780
Customer service: Online support is available 24 hours a day, 7 days a week.