Contact Us
Last updated: October 30, 2026
We are here to help
Almovs is operated by Shaanxi Zhiyuan Tenglian Technology Co., Ltd. Contact our team with product questions, delivery enquiries, cancellation requests, returns or privacy matters.
Email: service@Almovs.com
Telephone: +86 29-89128780
Online customer service: 24 hours a day, 7 days a week, including weekends.
International telephone charges may apply, depending on your provider.
For order enquiries
Please include your order number, the email used when ordering and a brief explanation of what you need. Photographs of the goods and packaging may assist with damage or incorrect-item claims. Never email passwords, full card numbers or payment security codes.
Changes and cancellations
Contact us as soon as possible if you need to cancel an order or correct its details. We permit cancellations and changes before dispatch without a cancellation fee. After dispatch, any return is handled under our Return Policy; address changes depend on what the carrier can arrange.
Returns assistance
Return requests must be submitted within 30 calendar days after delivery. Approved returns must be sent within 14 calendar days of approval. Returns go to our warehouse in China; we provide the complete address and instructions after approval. The business address below and the sender address on a parcel should not be used unless our team expressly directs you to do so.
For a change-of-mind return, the customer pays tracked international return postage. We cover necessary return costs for damaged, faulty, incorrect or materially misdescribed goods. See our Return Policy for refund details.
Company and contact details
Brand: Almovs
Legal company name: Shaanxi Zhiyuan Tenglian Technology Co., Ltd.
Business address: Room 2007, Building B1, Haijing International, 90 meters southeast of the intersection of Fengcheng 2nd Road and Wenjing Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China.
Email: service@Almovs.com
Telephone: +86 29-89128780
Customer service: Online support is available 24 hours a day, 7 days a week.